RETURNS & EXCHANGES

Returns & Exchanges

At Elegant Grace, each piece is thoughtfully designed to be a reminder of identity, beauty, and purpose. We truly hope your jewellery becomes something meaningful that you cherish.

However, if something isn’t quite right, we’re here to help!

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Returns:

We accept returns within 14 days of receiving your order.

To be eligible for a return, your item must be:

• Unworn

• In original condition

• Returned in its original packaging

Once we receive and inspect the item, a refund or store credit will be processed.

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Exchanges:

If you prefer to exchange your piece for another piece or item, please visit our contact us page, and we will do our best to assist you.

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Non-Returnable Items:

For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged or faulty.

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Sale Items:

Items purchased during sales or promotions are final sale and cannot be returned.

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Return Shipping:

Customers are responsible for the cost of return shipping unless the item is faulty or damaged.

We recommend using a tracked shipping service, as Elegant Grace cannot be responsible for items lost in transit.

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Damaged or Incorrect Orders:

On the rare occasion your order arrives damaged or incorrect, please contact us within 3 days of delivery so we can make it right!

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Contact Us:

For return requests or questions, please email us at info@elegantgrace.com.au or fill out the form on our contact page here. We will gladly assist you through the next steps. 

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Thank-you for supporting Elegant Grace and for being a part of our little, growing community xo

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